INTERNATIONAL RESEARCH JOURNAL OF SCIENCE ENGINEERING AND TECHNOLOGY

( Online- ISSN 2454 -3195 ) New DOI : 10.32804/RJSET

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EVALUATION OF JOB SATISFACTION OF BANK EMPLOYEES AND CUSTOMER SATISFACTION TOWARDS BANKING SERVICES

    1 Author(s):  VIKAS KUMAR SINGH

Vol -  12, Issue- 1 ,         Page(s) : 114 - 117  (2022 ) DOI : https://doi.org/10.32804/RJSET

Abstract

Khandari, Agra With severe rivalry, the banking business is rapidly growing. The ability of a bank's tactics to separate itself from the competition is critical to its existence. Employees' roles and devotion to work have become significant issues of concern for business organizations in the current business environment when business organizations confront tremendous rivalry and difficulties. Their success is ultimately determined by employee satisfaction

al Nady, B. A. H. A., Mohammad, A. A. S., Alolayyan, M. N., & al Hawary, S. I. S. (2018). Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches. International Journal of Productivity and 
Quality Management, 24(4), 543. https://doi.org/10.1504/ijpqm.2018.10014459 
Blokdyk, G. (2021). SERVQUAL A Complete Guide. 5STARCooks. 
Dutta, P. (2019). Performance evaluation of Regional Rural Banks of West Bengal. LAP 
LAMBERT Academic Publishing. 

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